Job Location: Kuwait
Company: The Regency Hotel Kuwait - The Guest Relations Agent will be responsible for guest relations administration and operations including but not limited to guest communication, liaising guest complaints, requests and queries, and ensure excellent service delivery for guests satisfaction.
Date Posted: 10 - August - 2017
Requirements:
- Degree / Diploma in Hospitality Management or other related courses.
- Minimum of at least Two (2) years working experience in the same capacity or having relevant experience and fundamental knowledge in the Front Office Operations in the hospitality industry.
- With great attention to detail, quality service, productivity and excellence.
- Effective communication and leadership skills.
- Pro active and customer service oriented.
- Computer literate.
The key responsibilities include :
- Provide professionalism ensuring that guest(s) receives the highest customer service at all times.
- Maintain accuracy of guest(s) profiles, welcoming guest(s) upon arrival and follow up with the satisfaction of the guest(s) during and after their stay.
- Keeping track of all guest(s) preferences, organizing welcome letters and special amenities as requested.
- Immediately respond to guest complaints and/or queries.
- Assist with guests concerns.
- Prepare reports of daily activities when required.
- Participate and conduct daily briefing.
- Will be reporting on duty during normal working hours and whenever his/her presence is required.
- Team oriented and be able to cope with high volume of business.
- Ensure a friendly, motivated and attentive attitude.
- Ensure that health, safety, emergency and fire fighting rules and regulations are strictly adhered to.
- Stay up to date with the Front Office trends.
- Expected to work closely with the Front Office team members with regards to guest requirement to ensure maximum guest satisfaction.
- Handle full responsibilities of managing guest relations activities of the hotel.
- Perform other assigned duties that contribute to the Hotel's mission and objectives.
Email: recruitment@theregencykuwait.com
Tel : +965 2576 6696
Fax : +965 2576 6676
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