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Customer Service Officer, United Arab Emirates

Job Title: Customer Service Officer
Job Location: Abu Dhabi, United Arab Emirates 
Company: Required Customer Service Officer- UW (Motor)
Date Posted: 25 - January - 2018
ROLE PURPOSE:
  • Handling customer request, respond to customer calls – walk in customer (cash) inquiries relating to Individual Motor products. Issuing individual quotations, for new/renewal business. 
  • Issue individual policy documents / endorsements; assist in issuing fleet insurance certificate for vehicle registration purpose.
Key Responsibilities:
  • Applying Policy process and procedure within authority level.
  • Complete daily transactions from the clients.
  • Estimate car value through the system for Comprehensive cover or obtain invoice , survey the vehicle if used, attach the picture and the survey report to the policy document verify documentation with the premium.
  • Fast track quotation for direct clients
  • Deliver policy documents along with any other materials in a proper way.
  • Support the Supervisor and the Assistant Manager in the revision of the Customer Services functions policies and procedures once required.
  • Deliver policy documents along with any other materials in a proper way and time.
  • Provide Management with appropriate reports regarding Customer service and compliance with operational policy and procedures.
FRAMEWORKS, BOUNDARIES, & DECISION MAKING AUTHORITY:
  • The job activities are governed by standard practices and operating procedures and are subject to general supervision.
Candidate Requirement: 1 Urdu Speaker; 4 Bilingual (English / Arabic)


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