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Guest Service Agent, United Arab Emirates

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Job Title: Guest Service Agent
Job Location: Dubai, United Arab Emirates 
Company: Join us as a Guest Service Agent in Holiday Inn Bur Dubai Embassy District,
Date Posted: 03 - August - 2017 
  • You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel.
  • Excellent written and verbal English communication skills·
  • Computer literate and previous experiences with Opera, along with strong interpersonal and problem solving abilities are essentials.
key job responsibilities:
  1.  Offer consistently professional, friendly, warm and engaging service 
  2. Give a warm welcome and check in experience to our guests. 
  3. Check out of departing guest in accordance with the established standards 
  4. Sell rooms to walk-in guests.
  5. Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy 
  6. Cooperate with colleagues from all departments, in particular Housekeeping, Accounts and Reservation 
  7. Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact 
  8. Maintain the privacy of all guests by ensuring that no details of the guests are disclosed 
  9. Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings.

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