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Airport Services Duty Officer, Oman

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Job Title: Airport Services Duty Officer
Job Code: QR14442
Job Location: Salalah, Oman
Company: Qatar Airways
Date Posted: 23 - June - 2017 
    • To be successful in this role, you will need a bachelor degree combined with a minimum of two years job-related experience specifically within a supervisory role for an airline or within the airport environment.  
    • You will need to be fluent in English and Arabic (written and oral) for this opportunity.
    • You will have a solid understanding of weight and balance, ramp handling and dangerous goods regulations.  
    • You must be able to perform duties under pressure whilst maintaining the highest levels of customer service and adhering to tight deadlines.
    As the Airport Services Duty Officer, you will be responsible for the overall control of the shift as a direct representative of the Airport Services Duty Manager.  You will monitor the activities of the various sections at the airport and coordinate with other areas. You will ensure punctuality and safety of all Qatar Airways operations.
    Specific accountability include:

      1. Acting as a liaison between airport service providers and users and monitoring the day to day operations
      2. Providing input and recommendations to management to improve the effectiveness of the daily operations
      3. Ensuring passenger and aircraft handling practices confirm  to safety and security requirements
      4. Managing and controlling manpower on the shift in order to optimise utilisation and to maintain staff moral and discipline
      5. Resolving customer problems and complaints effectively across all departments including customer relations and providing resolutions for complaint handling

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