Job Title: Technical Support - IT
Job Location: Dubai, UAE
Company: AST - We are hiring for the position, Technical Support (IT) for its office based in Dubai.
Date of posting: 09/02/2014
Requirements:
Job Location: Dubai, UAE
Company: AST - We are hiring for the position, Technical Support (IT) for its office based in Dubai.
Date of posting: 09/02/2014
Requirements:
- Bilingual (Arabic & English) candidates are preferred.
Job Role:
- installing and configuring computer hardware operating systems and applications;
- monitoring and maintaining computer systems and networks;
- talking staff through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
- troubleshooting system and network problems and diagnosing and solving hardware/software faults;
- replacing parts as required;
- providing support, including procedural documentation and relevant reports;
- following diagrams and written instructions to repair a fault or set up a system;
- supporting the roll-out of new applications;
- setting up new users' accounts and profiles and dealing with password issues;
- responding within agreed time limits to call-outs;
- working continuously on a task until completion (or referral to third parties, if appropriate);
- prioritizing and managing many open cases at one time;
- rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
- testing and evaluating new technology;
- conducting electrical safety checks on computer equipment
Send your CVs to astt.hr@gmail.com
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