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Guest Relation Executive, United Arab Emirates

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Job Title: Guest Relation Executive
Job Location: Ras Al Khaimah, United Arab Emirates
Company: The Ras Al Khaimah Hotel
Date Posted: 08 - October - 2017 
  • Russian speaking Female Guest Relation Executive requiring for a Star Hotel. 
  • Attend to guests courteously and deal promptly with their requests and queries. 
  • Have Detailed information about the hotel and city.
  • Allocate rooms to all arriving guests after checking the guest preferences. 
  • Collect guest feedback forms and do any possible first hand service recovery steps.
  1. Welcome guests during check-in and giving a found farewell to guest while checkout.
  2. Handling guest complaints and concerns in an efficient and timely manner.
  3. Coordinating and multi-tasking job duties in a busy environment.
  4. Should possess detailed information about the Hotel, city as well as the competition.
  5. Detailed information regarding arrivals and room requirements.
  6. Have up to date information on daily room occupancy
  7. Providing excellent customer service as per hotel standards.
  8. Greeting guests as they enter and exit the hotel.
  9. Allocate rooms to all arriving guests.
  10. Maintain up-to date information on room rates, current promotions, offers and packages.
  11. Must be guest service focused and a team player.
  12. Positive attitude and outgoing personality is essential.
  13. Able to work morning, evening, weekend, holiday, and overnight shifts.
  14. Salary: AED 1800 – AED 2000 with Food and Accommodation
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