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System Engineer, United Arab Emirates

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Job Title: System Engineer
Job Location: Dubai, United Arab Emirates
Company: A company in DIFC need the following System Engineer: 
Date Posted: 11 - June - 2017 
  • Provide users with the right solution and highlight the products benefits.
  • Adhere to the SLA between first line of support team and customer.
  • Adhere to the SLA between Help desk Support team and the first line of support.
  • Help end-users in the setup Microsoft and CISCO products in response to the trouble tickets assigned by the first.
  • Escalate and communicate user s problems to the 3rd line of support.
  • Contribute in the testing and training of the new products and patching level in order to support them.
  • Train the first line of support team on the new products to the extent that helps them delivers their role as a first line of support.
  • Prepare hardware and software inventory and update our inventory sheet.
  • Install, Build, Deploy virtual images and physical PCs (HW /SW).
  • Troubleshooting basic network (WiFi, DHCP, DNS and Active Directory).
  • Upgrade, Configure workstations and peripheral components.
  • Data-center activities.
  • Identify, research, and resolve hardware, software problems.
  • Knowledge of Active Directory.
  • Performs other related duties and assignments as assigned by supervisors.
  • Ensure all policies and procedures are adhered.

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