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Call Center Agent, United Arab Emirates

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Job Title: Call Center Agent
Job Location: Dubai, United Arab Emirates
Company: Undisclosed
Date Posted: 20 - June - 2017 
Requirements:
  • Must be willing to work in Shifts
  • Must have Minimum 1 year of call center experience.
  • Excellent interpersonal, written, and oral communication skills
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
  • Must possess professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
  • Bachelor’s Degree preferred, but not required
Main Duties :
  1. Handle customer inquiries via calls and emails in a 24/7 Environment
  2. Manage and resolve customer complaints
  3. Provide customers with product and service information
  4. Enter new customer information into system
  5. Update existing customer information
  6. Identify and escalate priority issues
  7. Follow up customer calls where necessary
Key Competencies :
  1. verbal and written communication skills
  2. Excellent listening skills
  3. problem analysis and problem solving
  4. customer service orientation
  5. organizational skills
  6. adaptability
  7. team work

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