Ticketing Agent, UAE

Job Title: Ticketing Agent
Job Location: UAE, UAE
Company: Qatar Airways
Date Posted: 17 - January - 2017
Requirements:

You will need a Diploma or Associate Degree combined with a minimum of two years of job-related experience.
1 or more years’ experience of customer service in an airline/ travel industry/ hospitality.
You will need a detailed knowledge of a Computerised Reservation System, such as Amadeus.
A sound understanding of world geography is required along with fluency in English and Arabic (written and oral).

Job Role

Makes and confirms reservations for passengers.
Arranges routings and calculates fares.
Issues tickets quoting the correct fare, to reduce passenger complaints and debit notes.
Control cash flow to ensure that sales reports are closed on time.
Initiate and promote QR Holiday products to generate revenue.
Record and process reservations made by phone/fax /email office communicator, telephonic and email queries from agents and QR out stations timeously (24 hours).
Action group requests and follow through from time of booking to issuing of tickets.
Handle help desk-assist travel agents with seat confirmations, upgrade/downgrade proposals, meal request and provide quality service to travel agents.
Performs other related duties, as assigned, to ensure the efficient functioning of the work unit.