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Technical Support Engineer , UAE

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Job Title: Technical Support Engineer
 Job Location: Beside Burj Khalifa Metro Station, Sheikh Zayed Road, Dubai   UAE
Company: iTrading
 Date Posted: 01 - August - 2016 
 Company Business: Distributor for Sublimation Printers and Peripherals Working time: 9 am to 5 pm (Sunday to Thursday) 
Preferred Nationality:  Philippines 

Salary: Negotiable + flight home, mobile phone, laptop, 25 days off, insurance & bonus UAE Driving License: Preferred but not a must   
Job Description:

  •  The Technical Support Engineer provides onsite & remote support to local and regional distributors to include initial training of distributor’s technical team, installation & troubleshooting of desktop & large format printers and their peripherals (Hardware & Software).    
  • Take 100% ownership of distributors technical matters reported and see problems through to resolution. Provide remote technical support thru phone and email. Provide onsite technical support (special cases).
  •  Log all calls/visits, create & process tickets thru system. Manage response time of incidents (high/medium/normal). Be part of the principal company’s global technical team (escalate unsolved incidents and get support). 
  • Perfect communication skills via phone, face-to-face and thru emails.
  • Very good English speaking, listening and writing    
Interested candidates are requested to send their CV to:

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