Job Title: Technical Support Engineer
Job Location: Beside Burj Khalifa Metro Station, Sheikh Zayed Road, Dubai UAE
Company: iTrading
Date Posted: 01 - August - 2016
Company Business: Distributor for Sublimation Printers and Peripherals Working time: 9 am to 5 pm (Sunday to Thursday)
Preferred Nationality: Philippines
Salary: Negotiable + flight home, mobile phone, laptop, 25 days off, insurance & bonus UAE Driving License: Preferred but not a must
Job Description:
Job Location: Beside Burj Khalifa Metro Station, Sheikh Zayed Road, Dubai UAE
Company: iTrading
Date Posted: 01 - August - 2016
Company Business: Distributor for Sublimation Printers and Peripherals Working time: 9 am to 5 pm (Sunday to Thursday)
Preferred Nationality: Philippines
Salary: Negotiable + flight home, mobile phone, laptop, 25 days off, insurance & bonus UAE Driving License: Preferred but not a must
Job Description:
- The Technical Support Engineer provides onsite & remote support to local and regional distributors to include initial training of distributor’s technical team, installation & troubleshooting of desktop & large format printers and their peripherals (Hardware & Software).
- Take 100% ownership of distributors technical matters reported and see problems through to resolution. Provide remote technical support thru phone and email. Provide onsite technical support (special cases).
- Log all calls/visits, create & process tickets thru system. Manage response time of incidents (high/medium/normal). Be part of the principal company’s global technical team (escalate unsolved incidents and get support).
- Perfect communication skills via phone, face-to-face and thru emails.
- Very good English speaking, listening and writing
Interested candidates are requested to send their CV to: info@itrading.me
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