Job Location: Dubai, UAE
Company: A highly reputed MNC is looking for a Sales and Customer Service Assistant to join their busy Dubai office.
Date of posting: 28/03/2015
Requirements:
- Degree/Associate Degree in a relevant discipline;
- Minimum of 3 years experience in similar admin/customer service support or commercial role; Strong knowledge of MS Office;
- Ability to deal professionally with customers at all levels; Strong writing and communication skills with excellent telephone etiquette;
- Ability to work as an integral team member, resolving queries and helping other team members; Strong day-to-day planning and organizing;
- Highly motivated. Language knowledge: English (Fluent), French (desirable but not mandatory).
- Western passport-holders preferred due to visa processing requirements.
- Further, a female candidate without family commitments is preferred due to the strong work commitment that will be required
Responsibilities:
- Supporting the Area Sales Manager/Business Director with customer service; Processing RFQ’s including internal technical clarifications;
- Creating commercial offers with price calculations in accordance with supervisor’s approval and instructions;
- Control orders, clarifications and follow-ups;
- Creation of credit notes subject to approval of Regional Director (no signature authorization will rest with the employee); Claim processing;
- Establishing price lists and creation of sales statistics as per instructions from the Sales Manager; Create case studies if requested by the Sales Manager; Entering customer info into database; Organizing customer visits or Manager’s business trips including visa application processes, flight reservations with related documents;
- Delivery time estimation in collaboration with internal departments; Coordination of delivery times and schedules and lead time control;
- Payment control; Credit limit check, follow-up and credit limit increase; Payment terms and conditions coordination such as L/C, etc.;
- Invitation letters and other related required documents for customers; Filing; Facilitate excellent customer service via various communication channels (email, fax, phone);
- Creation of PowerPoint’s and other MS Office documents; Supporting and operating in proxy for colleagues in case of sickness or vacation;
- Carry out additional tasks in absence of Manager; Inter-departments communication within the company.
If you meet these exact requirement, please email your resume to emircareers@gmail.com with M563 in the subject.
Please note that speculative application and applications with the reference number will not be considered.
About Jobalert
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