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Customer Service Executive, UAE

Job Title: Customer Service Executive(Female/Filipino) 
Job Location: Dubai, UAE
Company: 
Speedex Courier & Cargo
Date of posting: 02/11/2014 
Requirements:
  • At least 1 to 2 years related work and previous management experience with a reputable Courier company or having LOGISTICS BACKGROUND. GCC experience is an advantage. 
  • Process and customer-focused with strong interpersonal skills. 
  • Proven experience in solving complex problems and coming up with viable solutions under extreme pressure. 
  • Excellent computer skills, including proficiency In MS Office. Good with systems and a fast learner. 
    • Must be able to handle pressure 
    • Should be able to do multi task - clerical works
Job Description:
  1. Confer with customers by telephone to provide information about products or services, take bookings for shipments/collection, or obtain details of complaints.
  2. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  3. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  4. Greet customers warmly and ascertain problem or reason for calling.
  5. Attempt to persuade customer to reconsider cancellation.
  6. Provide quality customer service on every call.
  7. Communicate clearly and effectively with customers.
  8. Promote good listening skills.
  9. Manage length of calls.
Forward your CV to speedexcourierinfo@gmail.com

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